Privacy Policy
Effective Date: [01/01/2026]
This Privacy Policy governs the collection, use, storage, disclosure, and protection of personal information by DD Journey Private Limited, operating under the brand name DD Spiritual (“Company”, “we”, “us”, “our”). This Policy applies to all users (“you”, “your”) who access or use our website, platforms, and services. By using our website and services, you agree to the terms set out herein.
1. Scope & Acceptance
By accessing or using the DD Spiritual website or services, you acknowledge that you have read, understood, and consent to this Privacy Policy. If you do not agree with any part of this Policy, you must discontinue use of the website and services.
2. Information We Collect
We Collect
We may collect and process the following categories of personal data:
2.1 Personal Identification Information: Name, residential or postal address, email address, phone number, gender, date of birth, nationality (where required for bookings), and government-issued identification details when mandated by service providers or legal requirements.
2.2 Booking & Transaction Data: Details related to bookings, travel preferences, service history, invoices, and payment confirmations. Payment card details are processed through secure third-party payment gateways; DD Spiritual does not store full card information.
2.3 Technical & Usage Information: IP address, browser type, device identifiers, operating system, pages viewed, time stamps, referral URLs, and website interaction data.
2.4 Voluntarily Provided Information: Information submitted via inquiry forms, feedback forms, surveys, customer support communications, or promotional subscriptions.
3. Purpose of Data Processing
Your personal data may be used for the following purposes:
- Processing bookings and delivering services
- Creating and managing user accounts and records
- Providing customer support and responding to queries
- Improving website functionality and service quality
- Conducting analytics, research, and service enhancement
- Sending transactional communications and service updates
- Sending promotional communications where consent has been provided
- Fulfilling legal, regulatory, and contractual obligations
4. Legal Basis for Processing
We process personal data based on one or more lawful grounds, including performance of a contract, compliance with legal obligations, legitimate business interests, and user consent (where applicable).
5. Data Sharing & Disclosure
Personal data may be shared only on a need-to-know basis with:
- Third-party service providers are strictly for service delivery
- Technology and analytics partners for website operations
- Legal, financial, and professional advisors under confidentiality obligations
- Government or regulatory authorities, when required by law
We do not sell, rent, or commercially exploit personal data.
6. Data Retention
Personal data is retained only for as long as necessary to achieve the purposes stated in this Policy and to comply with legal and regulatory requirements. Data is securely deleted or anonymised when no longer required.
7. Data Security
We maintain appropriate administrative, technical, and physical safeguards to protect personal data against unauthorised access, misuse, loss, or alteration. However, no digital system can be guaranteed to be fully secure.
8. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance user experience, monitor website performance, and analyse traffic patterns. You may manage or disable cookies through your browser settings; however, doing so may affect certain website features.
9. Third-Party Links
Our website may contain links to third-party websites. DD Spiritual does not control or endorse the content, security, or privacy practices of such websites and is not responsible for any data collected by third parties.
10. User Rights
Subject to applicable laws, you may request access to, correction of, or deletion of your personal data. You may also withdraw consent for promotional communications at any time. Requests can be submitted using the contact details below.
11. Children’s Data
Our services are not intended for individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal data from minors without appropriate authorisation.
12. Amendments
We reserve the right to modify this Privacy Policy at any time. Updates will be published on this page with a revised effective date. Continued use of the website constitutes acceptance of the updated Policy.
13. Governing Law & Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of India. The courts at Patna, Bihar, shall have exclusive jurisdiction over any disputes arising out of or in connection with this Policy.
14. Contact Details
For any questions, requests, or concerns related to this Privacy Policy or data protection practices, please contact:
- DD Journey Private Limited (DD Spiritual),
- 101, Shahpur, Manohar Pur Kachhu,,
- M. Kachhuara, Patna Sadar,
- Patna – 800016, Bihar, India
- Email: info@ddspiritual.com